Custom Solutions
Identifying Issues: Separating Symptoms from Causes
Systems are complex and interconnected, a fireworks show of red herrings and gaslight.
WE DON’T CHASE SMOKE.
Example:
One company blamed low morale.
So they rolled out gift cards and trust falls.
Smiles faded fast.
The real problem?
No clear leadership. No way to speak up.
We don’t boost vibes.
We fix systems.
Holistic Data Collection: Finding Patterns in Complexity
We talk to the people living the system—then map the patterns they’re caught in.
Data, culture, roles, structures: it’s all connected.
WE TRACE THE NOISE.
Example:
One hospital rolled out airline-style checklists to cut down on surgical errors.
The checklists were flawless.
But surgeons still snapped. Nurses stayed quiet.
Mistakes kept happening.
The problem wasn’t the process. It was the power dynamic.
We trace that.
Translating Insights Into Action
We build solutions that fit YOUR system, not someone else’s.
Change isn't change unless everyone wants change.
NO TEMPLATES. NO GUESSWORK. NO PERSON LEFT BEHIND.
Example:
A company tried to stop manager turnover by raising salaries.
It didn’t work.
The issue wasn’t money—it was role confusion, no autonomy, and constant fire drills.
When they clarified decision-making and gave managers real authority, people stayed.
The fix wasn’t financial. It was structural.
That’s the difference.